The call centre industry in South Africa is growing rapidly in the last few years. The call centres in South Africa serves many sectors like banking and finance services, health, travel, and many other sectors. Due to the fast growth of the call centre services, many South African jobseekers are fine tuning their CV’s particular skills and training for operating different roles within the call centres. The youth in South Africa naturally learn many different accents and how to adapt their accent for international outsourced call centre opportunities. These adaptations come naturally to as so many South Africans grow up in multi cultural society from birth. The companies seeking their call centre to be outsourced in that country which is secure for their operations. With qualified call centre agents are able to select flexible payment contracts from the outsourcers most often liked to sales type out bounding calls with their earnings linked not to the local Rand but to international currencies. Due to their reliable and flexible payment methods, the businesses prefer to outsource their call centres in South Africa, there are around 535 call centres operating in South Africa. From a government perspective outsourced call centres in South Africa are not only a fantastic employment opportunity, but they also attract international cashflow into South Africa. There are many reasons for the companies to BPO South Africa are discussed below.
Currency Friendly Wages:
The average wage in South Africa is substantially lower than the United States of America and the United Kingdom making outsourcing staff to South Africa a very simple profit calculation. With a number of political instabilities in the country the Rand, Pound, and Dollar exchange means that hiring a fulltime employee in South Africa could come at less than a quarter of the cost of hiring the same role to perform the same job in the US or the UK. There are wages that are low and remain stable for many years. Inflation doesn’t affect the wage rate, and working hours are also flexible and many call centres offer 24h operations, which means that for the same cost your employee function now works round the clock, which is quite an attribute given todays business environment now being a globally connected 24/7 on demand. The employees don’t have the right to ask for the extra payment of the overtime. And the most important thing is there is very low-level absenteeism in South Africa, the people don’t like to be absent from their work without any serious reason.
Low operating cost:
There are agents working as the service providers in the call centres. Their fees are depended on their scope of the work like which type of the products or services are provided by them. Their daily wage is from R60 to R70 per hour. The calls made from the mobiles are charged with high tariffs according to its duration and the destination country. The call from the landline is cheaper, however with international IP routing the beak out phone calls from call centres are always local calls that are then routed over the internet where there are substantially lower cost data rates. South Africa over the last 5 years has made significant headway into upgrading the total connectivity and fibre access nationwide, which has brought down call costs to remain comparable if not better than most BPO host nations. So it no longer matters where in the world your company call centre is.
Great Fluency in English:
When you are thinking about the business process outsourcing in any other country, the main thing comes in your mind Is the language barrier. But when it comes to South Africa, there are about 11 different officials language been spoken on a commercial level. They have great fluency in the English language (The flat south African accent is easily able to adapt to Americana and British accents), that is the universal language across the globe. The countries like USA, UK and other European have advantages to outsource their business of call centres in South Africa for timezone and other parities.
In terms of the telecommunication development, South Africa is on the 23rd position in the world. There are about 4.92 million of the telephones that are installed with 4 million of the exchange lines in South Africa. The digital microwave and the optical fiber are serving the telecommunication media.
South Africa is in the list of countries that have beautiful weather throughout the year. Due to the enchanting weather, a large number of tourists are attracted to South Africa. The temperature in the summer rise to the 35 degree Celsius, and in the winter season the temperature falls between the 5 to 20 degrees. More the number of tourists that visits the different cities of South Africa, the more they will use their local network sim cards for communication. Hence, the sales of the telecommunication sector will increase.